top of page

Policies & Terms

At Break Relief Sitters and Nannies, our goal is to ensure every family enjoys a seamless, safe, and joyful experience. Please review our policies carefully before booking. By confirming your reservation, you agree to the terms below.

​​

Deposit Policy 

​

  • Clients who book 15 or more days in advance are required to submit a deposit to secure their booking.

  • Deposits are refundable only if canceled 14 or more days in advance.

  • Cancellations made within 12 days of the booking date will forfeit the deposit.

​

Remaining Balance

​

  • The remaining balance is due 7 days prior to your scheduled service.

  • Payments must be made using the same method as the deposit.

  • Please email breakreliefsitters@gmail.com to confirm your payment and finalize your booking.

​

Cancellation Policy

​

  • Cancellations made 30 or more days before the scheduled service are eligible for a full deposit refund.

  • Cancellations made within 12 days of the booking will not receive a refund, regardless of reason.

  • No refunds are given for same-day cancellations, late arrivals, or unused time.

​

Late Policy

​

  • If you’d like to extend your session, please ask your sitter at the beginning of the booking. If they are available, an additional invoice will be sent.

  • If you’re 15 minutes or more late at pickup, an extra hour will automatically be charged.

​

Illness Policy

​

  • If your child is experiencing fever, vomiting, diarrhea, or any contagious illness, services must be canceled or postponed.

  • If your child becomes ill during care, your sitter may end the session early and notify you to return immediately.

  • Partial refunds are issued for illness-related cancellations initiated by the client.

  • If your assigned sitter becomes ill, a replacement will be arranged. If a replacement cannot be found, your booking will be refunded.

​

Parking Policy

​

  • For hotels with high parking costs, we suggest adding the sitter to your room reservation for discounted or free parking.

​

Scheduling Policy 

​

  • Your confirmed time slot is held exclusively for your family.

  • You are responsible for the full cost of the scheduled time, even if you arrive late or finish early.

  • Minimum booking: 4 hours for all services.

​

Holiday Pricing

​

An additional $10/hour applies for bookings on the following holidays:

  • Easter, Memorial Day, Independence Day (July 4), Jamaica (August 6 and August 1). Labor Day, Jamaica (May 23). Thanksgiving, Boxing Day, Heroes Day, Christmas Day, New Year’s Eve. 

​

Theme Park Reservation Policy (California & Orlando Services)

​

  • If the theme park requires a reservation for entry, Break Relief Nannies will arrange their own.

  • In the rare event that we cannot secure a reservation, you will be notified and refunded.

​

Tipping Policy 

​

Tips are optional but appreciated.

  • You may tip in cash or ask your nanny for her preferred method (Venmo, CashApp, etc.).

​

Safe Sleep Policy

​

We strictly follow AAP safe sleep guidelines for children under 12 months:

  • Babies are placed on their backs

  • Crib or pack-n-play with a fitted sheet is required

  • No loose bedding, pillows, or toys (sleep sacks are acceptable)

  • Temperature should be 68–72°F (20–22°C)

  • Contact sleeping is permitted only if no safe sleep space is available, and the parent consents

​

Jamaica-Specific Policies

​

  • Visitors/Locals: Must provide full payment 10 days before service.

  • Locals: Must provide ID for verification.

  • Travel logistics: Nannies are familiar with local customs and attractions. Excursion safety and structured child engagement are top priority.

  • Transportation fees (if applicable) will be discussed prior to booking confirmation.

​

General Terms

​

  • All caregivers are CPR-certified, background-checked, and trained in special needs care, including autism spectrum sensitivity.

  • Break Relief reserves the right to terminate care without refund if a sitter feels unsafe or disrespected.

  • By booking with Break Relief Sitters and Nannies, you acknowledge and accept these terms.

​

Last-Minute Booking Policy ⏰

​

We understand that sometimes plans change or emergencies arise — and we’re here to help when we can! Last-minute bookings are accepted based on availability and are subject to the following policy:

​

⚠️ What Qualifies as a Last-Minute Booking?

  •  Any booking request made within 72 hours (3 days) of the desired service start time.

​

📋 Policy Details:

  • Rush Fee: A $25 last-minute booking fee will be applied to all bookings made within 72 hours.

  • Full Payment Required: Full payment is due at the time of booking to confirm the nanny.

  • Service Availability: We will do our best to match you with an available sitter, but last-minute availability is not guaranteed.

  • Non-Refundable: Last-minute bookings are non-refundable, even if canceled, as sitters block their schedule on short notice.

  • Booking Form & Child Info: You must complete the full booking form and child intake information immediately upon confirmation.

​

💬 Need Help Booking Last Minute?

Please text, DM or WhatsApp us at (424) 255-0105 for fastest response. Include:

  • Your location

  • Service type

  • Date and time

  • Number and ages of children

We’ll do everything we can to accommodate you!
 

bottom of page